Tailored Repair Solutions

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Repairs

Tonik UK have built an excellent network of partners, suppliers and distributors which ensures that we can efficiently deliver high-volume repair solutions. We service the whole of the UK and Europe.

As one of the longest serving repair centres in the UK, our logistics and repair experience makes us an ideal partner for your company’s repair needs.

We specialise in:
Out of warranty repair
Insurance and accidental damage repairs
Technical repair / returns avoidance

And provide solutions that support devices that are:
Dead on Arrival (DOA),
Beyond Economic Repair (BER)
No Fault Found (NFF)

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Customer Service

Tonik UK understand that we are here to serve you and we want to make sure that we give you the highest standard of service possible.

Our level of Customer service standard was developed as part of our company’s drive to put the customer first and deliver services that are accessible to all.

Our customer service team will take the time to explain your repair options and costs to you before they begin the repair.

Our Promise

We will treat customers with respect and always offer a friendly, polite service.

We welcome and listen to comments, compliments and complaints and we will do our upmost to acknowledge and resolve issues in a timely and professional manner.

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Our Technicians

Our highly trained technicians are among the best in the field. They are knowledgeable, skilled, professional and honest. Our technicians will take the time to carefully inspect your device and report on the issue along with a cost effective solution.

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Tonik UK Warranty Care

Tonik UK offer a 6 months hassle free parts and labour warranty (excluding liquid damage repairs that carry a 14 day warranty). If the same fault occurs anytime within your 6 month warranty period due to a component failure that we have supplied and fitted, we will re-repair absolutely free of charge.

Please note we provide a warranty and not insurance. If the replacement part is damaged by the user, our warranty will be void.

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Awards

Tonik UK are proud to have been recognised and nominated as finalists by What Mobile Magazine in 2013 and 2015 in the ‘Best Service and Repair’ category. To be recognised in a category that consists of FTSE 100 companies is a huge honour and a great motivator to continue to strive for excellence.

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Support & Return Avoidance

Save Rates (in excess of 70%)

Avoiding returns across a range of electronic devices has become crucial to our customers and partners. Our returns avoidance solution draws on our experience within the industry to regularly achieve ‘save rates’ in excess of  70%  for end-users in the first 7 days of repair.

Tonik UK is committed to evolving our returns avoidance solution to align with the dynamic and fast-moving market.

Our services also ensure that customers can minimise disruption by providing support and advice on all our products and services.

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Data Protection

Tonik UK is committed to preserving the privacy of its customers and to complying with the Data Protection Act 1998. To achieve this commitment, information about our customers and contacts must not be collected or used, and must be stored safely and not unlawfully disclosed to any other person.

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Recycling

Many of the electrical items that we throw away can be recycled and re-used. Recycling helps to save natural finite resources and also reduces the environmental and health risks.

EU and UK regulations require us to collect as much WEEE (Waste Electrical and Electronic equipment) as possible for treatment, recovery/re-use and environmentally sound disposal. You can play an important part by ensuring that your old parts are given to a take-back or recycling scheme and not thrown out with the garbage.

Certificate of Registration under the Waste (England and Wales) Regulations 2011 Registration no: CBDL73810

Consumer, Corporate Trade & Insurance Repairs