Send Your Device to Us
Procedure of sending your device to us
STEP 1: GET A QUOTE
Obtain a free quote via email, phone or by completing an online quotation form. You will automatically get a ticket reference number emailed to you. Shortly after, the ticket will be updated with a quote (you’ll receive it via email)
STEP 2: DECIDE ON WALK-IN or MAIL-IN
If you are local to the Ware area in Herts, pop in with your device and see us, Monday – Friday 9.30am – 5.30pm and Saturdays 10.00am – 4.00pm. We recommend you call and arrange an appointment first, so that you avoid a wait at busy times. We look forward to seeing you soon.
Click here for our address and contact details
If you are sending your repair to us then please continue to step 3.
If there is anything you are unsure about, please contact us for help.
STEP 3: PREPARE & SEND YOUR PARCEL
If applicable, remove sim cards, media & any other accessories – Please send your device with its battery. If you are experiencing charging issues or your device is dead, please send your charger also. For Laptops, include a power supply.
Package your device securely along with a note of the ticket reference number (given to you with the quote) and your contact details.
Send using a secure service of your choice. If using Royal Mail, we recommend recorded delivery and special delivery. For laptops and computers, we recommend using Parcelforce.
14 Baldock Street
Herts, SG12 9DZ
STEP 4: WE DIAGNOSE / REPAIR
On arrival your phone will be booked in and assigned to an engineer.
We aim to turn around repairs as quickly as possible. Many repairs are completed on the day we receive the item. Some repairs do take a little longer but are normally completed within a few days depending on diagnosis, part availability and a successful quality control process. There is still no additional charge for this but please be patient while we complete your repair.
STEP 5: ADJUSTMENTS TO THE REPAIR
If for any reason the repair will cost more than the quote, we will contact you first, we never carry out repairs that have exceeded the original quote without your consent. If unsuccessful, there will be no charge for the time spent attempting the repair, as we operate a strict ‘no fix, no fee policy’ however there will be a small fee* to return the device, alternatively, leave it with us & we will dispose & recycle the device for you.
*The return fee for most items such as phones is £7.30. Some items may cost more depending on the size/weight/ Please contact us for details.
STEP 6: COMPLETION & RETURN
When your repair is complete and has passed quality control, we will contact you to arrange payment and your device will be sent to dispatch, securely packaged up and sent back to you.