Track a Repair

Progress on items you have sent in for repair

To update you on repair progress, we will send out an email to you updating your repair ticket (the same ticket reference we sent you your quote on) with the repair status.
Please check your spam folder if you don’t see anything in your inbox.

After you send us your parcel - How our repair process works

When obtaining your quote, you will be issued with a Ticket Reference Number.
If you have lost or cannot access your ticket reference number  – please call us on 01920 481 816 – or – email us at

Any updates we have as to the progress of the repair will automatically be sent to you via email using the same Ticket No.
Please check your spam if you don’t see anything in your inbox.

If you wish to add some additional information / instructions or comments to the repair, you can do so by replying the email that we sent you, containing the Repair Ticket No. This will automatically update the ticket.

Most of the repairs we carry out are straightforward and get completed within a day or two. If the repair goes exactly to plan and is within our initial quote, we are likely to only update the repair ticket upon completion of the repair.

If you wish to speak to us regarding your repair, you can do so by calling us on 01920 481 816 – or – email us at